Reporting Workplace Incidents

Problem

Employees and managers were often unsure how to report workplace incidents quickly and correctly, particularly during time-sensitive or high-pressure situations. Unclear reporting expectations increased the risk of delayed reporting, incomplete documentation, and compliance issues.

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Solution

Designed a quick-reference performance support guide that simplifies the workplace incident reporting process into a clear, step-by-step workflow employees and managers can follow in real time. The resource was created to support fast decision-making, reinforce reporting expectations, and improve process consistency during workplace incidents.

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Design Decisions

• Designed a sequential visual workflow to guide users through the incident reporting process step by step

• Organized content into concise action-focused sections to support quick scanning and real-time usability

• Highlighted critical compliance requirements, including reporting timelines, escalation steps, confidentiality expectations, and documentation guidance

• Applied visual hierarchy, numbered progression, and minimal-text design principles to reduce cognitive load during high-pressure situations

• Included clear reporting channels and support resources to improve accessibility and reduce uncertainty during the reporting process

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Learning Experience Features

• Workflow-based quick-reference guide

• Step-by-step compliance process support

• Minimal-text instructional design

• Action-oriented visual sequencing

• High-visibility compliance reminders

• Real-time performance support resource

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Impact

The job aid was designed to improve reporting accuracy, reduce delays, and support compliance by helping employees and managers respond more confidently and efficiently during workplace incidents. By focusing on usability, workflow clarity, and actionable guidance, the resource supports more consistent reporting practices and faster issue resolution.